The Simple Truths of Service

Hardcover, 64 pages, 6.75" square
By Ken Blanchard & Barbara Glanz

DVD Movie Included
An unforgettable true story about a young man with Down's Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. Best-selling authors Ken Blanchard and Barbara Glanz have written a book that any company can use to reshape their culture around serving the customer. Designed by Michael McMillan (The Race and Paper Airplane), this book will become a customer-service classic. This story will grab your heart and get your creative juices flowing on ways to create "customer enthusiasm" in your organization.

Ways to Use:
Reinforce values, gift for new employees, corporate gift to clients